Terms and Conditions

1. Who operates Sabaidi

In these Terms, “Sabaidi”, “we”, “us” and “our” mean Yamada Research Company Limited. “You” and “user” mean the person registering for or using Sabaidi.

2. Acceptance of these Terms

By creating an account, selecting “I agree”, participating in a survey or otherwise using Sabaidi, you confirm that you have read and understood these Terms, agree to be bound by them, have acknowledged the Privacy Policy, and provide accurate information belonging to you.

3. Eligibility and age requirements

1. You must be at least 18.
2. You must ordinarily reside where Sabaidi is available.
3. You must be legally permitted to use the service.
4. You must register using your own accurate information.
5. You must meet survey-specific eligibility requirements.

In Thailand, a person generally reaches legal majority at age 20. Depending on the activity and legal basis, a user aged 18 or 19 may need verified involvement from a parent or legal representative. Relevant features may remain restricted until verification is completed.

4. Your account

You may maintain only one personal account unless we give written permission otherwise. Keep your information current, protect passwords and verification codes, prevent others from using your account and promptly report suspected unauthorised access. You may not sell, transfer, lend, share or assign your account.

5. Survey participation

Survey availability may depend on your profile, eligibility criteria, quotas, location, device, previous participation, sponsor requirements and quality or fraud-prevention checks. An invitation does not guarantee qualification, completion or points. Participation is voluntary and you may leave at any time, although incomplete surveys may not receive points.

6. Survey response standards

You must answer honestly and carefully. You must not provide false or random answers, rush, use bots or AI tools to complete surveys, participate more than permitted, impersonate others, create duplicate accounts, misrepresent eligibility or location, use a VPN or proxy to misrepresent eligibility, disclose confidential materials, manipulate points or otherwise interfere with research integrity.

We may use response-time analysis, consistency checks, duplicate detection, attention checks, device and location checks and manual review. You will not be penalised solely because your genuine opinion differs from expectations.

7. Confidential survey materials

Some surveys include confidential concepts, advertisements, prototypes, videos or other non-public material. Where identified as confidential, you must not record, copy, publish, discuss, share or use it for another purpose. This obligation continues after survey completion and account closure.

8. Points and non-cash rewards

Sabaidi may award Sabaidi Points for eligible surveys and activities. Offered points are shown before the survey where available and remain subject to eligibility, response-quality, duplicate-participation and fraud review.

1. Points may first appear as Pending.
2. Pending points cannot be redeemed until approved.
3. Only Approved points are available for redemption.
4. A redemption request deducts or reserves the displayed point requirement while reviewed.
5. If rejected, points deducted for that request are returned.
6. Rewards remain subject to availability, merchant terms and programme limits.

Sabaidi Points are promotional programme units, not cash, electronic money, stored value, bank deposits or financial instruments. They cannot be withdrawn, sold or exchanged for cash. A currency amount displayed for a coupon or voucher is the merchant face value of that reward, not a cash value of points.

9. Reward balances and adjustments

We aim to maintain accurate records of Pending and Approved points, deductions, returns and issued rewards. We may correct a balance where points or rewards were credited by mistake, duplicated, connected to invalid participation, obtained through prohibited activity or affected by a technical or administrative error.

10. Reward redemption and fulfilment

Available rewards, point requirements, processing periods, limits, merchant face values and expiry conditions appear in the app or reward offer. We may require verified contact or delivery information. Fulfilment may be delayed during account, identity, quality, security or fraud review.

Coupons, vouchers and gift codes may be subject to merchant conditions such as validity dates, participating locations, excluded products, minimum purchase requirements and usage limits.

11. Reward expiry and availability

Sabaidi Points expire only where an expiry rule is clearly disclosed in the app and reasonable advance notice is provided where applicable. Individual rewards may have merchant expiry dates or use conditions. A particular reward may become unavailable.

12. No guaranteed surveys or rewards

Sabaidi does not guarantee survey availability, invitations, qualification, a minimum number of points, continued survey availability or a particular reward. Participation does not create an employment, agency, partnership or contractor relationship.

13. Third-party surveys and reward services

Third-party surveys, coupons, vouchers, gift codes, links or fulfilment services may have their own terms and privacy notices. Review them before use and report anything that appears deceptive, unlawful, unsafe, invalid or inappropriate.

14. Communications

We may send essential verification, password reset, security, survey-status, points, redemption, policy and support messages. Optional marketing can be withdrawn without losing essential account communications.

15. Prohibited uses

You must not use Sabaidi unlawfully or abusively, violate privacy or intellectual-property rights, introduce harmful code, gain unauthorised access, reverse engineer except where law permits, harvest user data, disrupt the service or exploit errors. Report suspected vulnerabilities privately to hello@sabaidi.app.

16. Suspension and account termination

We may restrict, suspend or close an account for a material breach, fraud, duplication, failed verification, security risk, survey or reward manipulation, legal ineligibility or where necessary to protect users and the service. Where reasonably possible, we will provide notice and an opportunity to contact support.

17. Closing your account

You may stop using Sabaidi and request deletion through the app where available or through the Delete Account page. Redeem eligible points first. Unredeemed points may become unavailable after closure. Some data may be retained where legally necessary.

18. Intellectual property

Sabaidi and its licensors own or are authorised to use the app, branding, design, software, text, graphics and systems. You receive a limited, personal, revocable, non-exclusive and non-transferable licence for intended personal use. You retain ownership of independently created content and grant the rights reasonably necessary to process survey submissions for the purposes explained in the survey and Privacy Policy.

19. Service availability and changes

We aim to provide a reliable service but cannot guarantee uninterrupted or error-free availability on every device. We may maintain, modify, introduce, remove or restrict features for operational, security or legal reasons and will provide reasonable notice of material adverse changes where practicable.

20. Disclaimers and limitation of liability

Sabaidi is provided on an “as available” basis. We do not guarantee survey volume, eligibility, reward availability or third-party content. Survey content is for research and is not medical, financial, legal, employment or other professional advice.

To the maximum extent permitted by law, Sabaidi is not liable for indirect, incidental, special or consequential losses that were not reasonably foreseeable. We do not exclude liability that cannot legally be excluded.

21. Changes to these Terms

We may update these Terms for service, reward, security, operational or legal changes. We will display the revised effective date and provide reasonable notice or request renewed acceptance where required. Changes will not retroactively remove validly earned rewards except where required by law or connected to fraud or error.

22. Governing law and disputes

These Terms are governed by Thailand’s laws. Before formal proceedings, both parties should attempt good-faith resolution. Mandatory consumer, privacy and other legal rights remain unaffected. Subject to mandatory rights to bring a claim elsewhere, disputes are submitted to competent Thai courts.

23. General provisions

If one provision is invalid, the rest remain effective. A delay in enforcement is not a waiver. You may not transfer your rights or obligations without consent. We may transfer ours in a lawful corporate transaction with appropriate notice. These Terms, the Privacy Policy and clearly presented survey- or reward-specific rules form the agreement.

24. Contact us